The big issue on billing problems that we reported on yesterday is now dealt with according to Flagship Studios. Kaiser Hwang, Senior Community Manager of Flagship Studios says: "After burning several drums of midnight oil, we have resolved all current billing issues with our payment processing partners. We’ve completed our payment reconciliation process and players that were incorrectly billed will see paybacks credited to their credit card accounts in the next few days".
The statement goes on to say: "We apologize for the inconvenience this has caused, although it impacted just 3% of people that requested to become subscribing members. There is also approximately an equal amount of players whose subscription status has been approved, but their cards were uncharged as we did not process their payment until the issues were resolved".
"Again, we’re sorry to those of you who were affected by this," signed The Hellgate: London team.
ShackNews has also gotten an answer from Ivan Sulic: "We've contacted every single one of [the affected users] to work out the problem. We should be sailing a lot smoother from here on out".
While the problem never was a big thing on the Unofficial Site forums, the whole problem seems to have been subjected to a very small, unfortunate, and (understandably) vocal, minority of the Hellgate: London subscribers. Ten minutes later, Kaiser also gave all Hellgate: London players a second statement on what Flagship and Ping0 are working on right now:
Dear Customers,
We realize many of you are experiencing a variety of problems. We at Flagship and Ping0 are working hard to address these issues.
Our current top priorities are:
* Resolving any remaining problems related to billing and subscriptions.
* Fixing two known bugs which cause players to sometimes lose items (one related to dual focus/dual melee, and one related to loading issues).
* Making improvements to memory usage in order to reduce "Memory Exhausted" crashes.
* Fixing a known issue with the user interface which causes the application to lock up intermittently.* An issue which occasionally prevents characters from being able to load or switch instances.
* General chat interface improvements. (Many improvements are in the works).
* Random disconnects and lag.
* Allowing higher resolution textures and models for other players.
* Various known problems with being able to continue interrupted side quests.
* Remnant quest items not getting destroyed and "clogging" up inventory.
* Continued problems with saving / loading Engineer Drone items.
* Invisible party members.
* The nanoforge not correctly improving rare and better armors.
* Getting stuck on collision.
Some of these are issues which will be fixed as soon as possible and go live in upcoming patches, some will be in our upcoming content patch, and others are issues on which we will make gradual improvements to on a continuous basis.
Of course we also have a more extensive bug list as well as lot of general improvements and new content in the works. Everyone here is
working full-time to support Hellgate. We appreciate your patience.
-The Hellgate: London team
EDIT BY:
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